The T&Cs must cover all of the following information:
seller contact details (name, first name, address, telephone)
payment terms
terms of delivery or execution (in the case of a service)
right of withdrawal
after sales service contact details
An important clarification should be noted regarding the right of cell phone number list withdrawal, this is defined by law at 14 days from receipt of the product by the buyer. However, in the absence of information regarding this right of withdrawal in your legal notices, the period is extended to 3 months. A situation that can then be perilous for any e-retailer.
Any information posted on an e-commerce site has a contractual value. The same applies to photos and information concerning products for sale, which are liable to be punished in the same way as misleading and deceptive advertising. Be careful what you publish. In the e-commerce market, it is important to leave a written record. In order to protect consumers, the law has established an obligation to leave a written record concerning contractual conditions. These must be able to be reproduced and kept by the consumer, in the event that the merchant site decides to modify these conditions once the order has been placed. The most common advice is to make them accessible in the order confirmation email. Finally, the consumer must also be able to identify and modify their data. Similarly, in the case of archiving a contract, they must be informed of its terms by the author as well as the conditions of access to the document. Remember that any failure to comply with these rules is punishable.
