Organizing customer service across various communication channels is a labor-intensive process.
You need to select and connect numbers, set up a PBX and a platform for combining channels, install a widget for communication on the site, and if necessary, connect a voice robot or chat bots. In addition, you need to write scripts for communication and create an integration with the CRM system.
Of course, the actions will differ in each specific historical background of overseas chinese in the united kingdom case, but even if the solution has a minimal set of functions, but it needs to be implemented in a short time frame, this is always a challenge for the communications service provider.
We will tell you how we managed to launch a contact center for a business conference organizer in five working days and what benefits this brought to our customer.
Features of the MCN Telecom client
We were approached by a business conference organizer who needed a contact center to process a client base for the purpose of selling tickets to the event.
Communication with clients had to take place via various channels: the base had to be called and incoming calls had to be received by phone, the landing page of the event had to have a widget for communication with the operator, promotion was carried out in the partner channel in a popular messenger, and a bot had to be connected for registration and payment.
Initially, it was assumed that the contact center would be handled by one of the organizer's partners, but shortly before the start of sales, their cooperation ceased.
Outsourcing the contact center turned out to be too expensive an option, plus the execution of contracts alone would have taken at least a couple of days, and the organizer no longer had that time.
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