Transporting large volumes of cargo over complex routes involves managing large volumes of information.
In addition to data directly related to customers, rates, assets and the company's operations, logistics managers are sure to monitor industry news.
Changes in customs legislation, incidents or scheduled facebook data and digital marketing scopes repairs at terminals and on transport routes - all these details may be required at any time to answer a customer's question about the reason for the delay, or to correctly calculate the cost of state duties.
Add to this the complex calculations of shipping costs based on internal rates that are updated regularly, and it becomes clear that customer service representatives are overloaded with information and can easily miss something.
To prevent this from happening, you can create an internal database that collects any news, internal or from the general information field, and then give access to it to a chatbot based on artificial intelligence (AI). It will instantly highlight the important and answer any question the manager may have.
This is exactly what our client, a leader in the freight industry, did. We will tell you what functionality the smart chatbot designed for the transport company has and how it simplifies the work of the first line of support.
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