that the chatbot would help employees, since it is easier to train a group of managers to use the algorithm than a wide client audience.
This allows you not only to get results faster, but also advantages of using ig database reduces the costs of the chatbot, since each request to the neural network to search and process information from the database is paid according to the AI service rates.
The procedure for using the chatbot is as follows:
The user enters a query to search by keywords. For example, "what do the rates for transportation in the shipper's own containers include?"
The bot provides a short description of the found order approving the conditions for applying tariffs and offers to show the full text, ask a question to search by article, or restart the search by keywords.
Since the document contains a lot of unnecessary information in addition to the main request, the manager can give a clarifying command to search the document: “write a list of what exactly is included in the tariff for transportation in the sender’s own containers.”
After this, the chatbot will provide the data in the form required by the user.
Thus, in less than a minute, the manager receives information that is completely ready for further use without searching for a document in the database, manually searching the document, copying and editing the data format.
Results
Since the chatbot has only been implemented for a couple of months, it is too early to talk about the benefits received from its use, the customer's representatives believe. At the same time, according to them, the support service already notes a more convenient search and faster processing of customer requests.
In the future, it is planned to expand the bot’s functionality to independent search of news resources and assistance to the company’s clients.
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