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S excellence model in the food industry Goals: optimize processes, increase productivity, reduce costs, enhance operational efficiency, and achieve sustainable results More on Process Manufacturing More on Operations twitter linkedin facebook > £800,000 Annual Savings The company and growth in the food sector The company operates in the food production industry, focusing on the manufacturing and processing of chocolate and cocoa.


With an annual sales volume of approximately £220 million and over luxembourg telephone number data 2,000 employees, its main markets include the United Kingdom, the United States, and Japan. Founded in the 1990s with sales exclusively through the online channel, the company expanded into physical retail in 2004 by opening its first store. Since then, this company has grown significantly and now boasts a network of stores, cafés, restaurants, boutiques, and even a resort.


The brand is known for selling high-quality chocolates and continuously innovating, launching new product ranges yearly, such as coffee, kitchen utensils, beauty products, and more. From challenges to operational excellence The rapid growth and expansion into new markets placed pressure on operational processes, leading to a direct negative impact on efficiency, operating costs and service levels. It became clear that operations needed to be redesigned to support business growth and meet the demands of different markets.