Live chat relies on a real person to answer customer questions

[moniyaakter]

One way many businesses are increasing the effectiveness of their lead generation is by using a chat feature on their website. This is the era of messaging apps and with it, the rise of chatbots. A chatbot is an artificial intelligence system that interacts with users through speech or messages. Many of these chatbots are deployed on social networks such as Facebook Messenger or WhatsApp. If you are looking to implement chatbots into your marketing strategy, we invite you to read on to find out why and how to use it for your marketing strategy.




What is a chatbot?
Live chat and chatbots are both tools aimed at responding to italy telegram database customer inquiries in real-time, giving website visitors the opportunity to ask questions as soon as they arrive. While their purpose is similar, there is a key distinction between the two.

When a customer asks a question, a notified agent is responsible for providing an appropriate response.

Chatbots, on the other hand, are also able to answer questions from users, but they work from predefined response flows. They can also be programmed to assess the goals of visitors on your site and then direct them to the appropriate content. Chatbots are autonomous programs that help businesses improve their communication with their customers. They leverage natural language processing and artificial intelligence. Chatbots are constantly evolving and are designed to understand what the customer is saying and respond appropriately.