The option with an office manager

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A reliable application and a strong partner network will allow mobile operators to increase the loyalty of existing customers, as well as sell them additional services. The next "technology of success" is video services. If today telecom companies compete with OTT services and even try to fight them, then in the era of 5G the situation may change dramatically. If the operator offers a content aggregator platform on which various OTT applications will be collected, then it will be able to use its own billing - which will become an additional source of growth. It is important that all these technologies are not mutually exclusive: digital ecosystem applications can include video services, which, in turn, use artificial intelligence, etc.



The key to success for estonia email list mobile operators in the 5G era is successful collaboration with other telecommunications companies in terms of infrastructure, as well as new digital players offering innovative services.Key Solutions was founded in 2012 in Moscow. Its main profile is corporate business training and development of standards for contact centers. The company's staff is not very large - 6 people. Key Solutions had the following task: employees should be in touch at all times, regardless of whether they are in the office, at negotiations or conducting trainings at the client's premises in another city. who takes calls and distributes them further did not suit the company.



Since this only delayed the process of selling services. Key Solutions initially tried a "virtual secretary" service. This solution did not work out because such a secretary did not always understand which employee to transfer a call on a specific issue to, and as a result, many calls were processed with a delay, which ultimately led to a loss of clients. The company saw a solution to such problems in a virtual PBX from one of the providers. However, there were difficulties with this provider - the quality of the connection left much to be desired, the audibility was very poor. For several months, the company made attempts to solve the problem, but all of them were in vain.