They need to know basic information and also have correct australia phone number material contact information if they can't answer a question or if a member has a concern. Remind your team of the importance of using good listening skills and it’s important to prepare agents to listen carefully to what members have to say. Many times, members will provide relevant information that the association wishes to note. This could be the reason why they didn’t renew or love their membership so much. Feedback and transparency help ensure a good long-term relationship and are key to future success.
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