Some people fear confrontation and have a hard time letting team austria phone number material members know that a behavior needs to be corrected, so they turn a blind eye. This may not always be comfortable, but turning a blind eye does a disservice to the team and its members. If you hire the right people and build trust, it shouldn't be that difficult to have some healthy confrontation when needed. I wouldn't say easy, but I wouldn't say difficult. Nathan Teahon is Vice President of Quality Contact Solutions, a leading outsourced telemarketing services organization.
As a fiercely competitive individual, Nathan brings his "a" game to work every day, ensuring each of his clients wins every day. Nathan carefully balances operational resources and client goals to ensure his clients achieve the highest possible results at the lowest cost. Nathan is a true, born telemarketer. He grew up in the business and is familiar with (and has held) every position in the field, including supervisor, quality assurance, call center manager, project management, account management, and call center psychologist.
