From your own storefront to social

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In This Article
What are ecommerce chatbots?
Why are ecommerce chatbots important?
What are the different types of chatbots?
Ecommerce chatbot use cases
Where can you use ecommerce chatbots?
Best practices for using chatbots in ecommerce
Finding the best ecommerce chatbot platform for you
Ecommerce chatbots FAQ
it is becoming increasingly important to keep consumers engaged alongside the other functions to keep a business running.

media and all the other digital touch points you’ve established, keeping up with tunisia phone number data

The good news is that there’s a smart solution to do it all at scale—ecommerce chatbots.

Chatbots have become popular as one of the ecommerce trends for businesses to follow. A recent Business Insider Intelligence report predicts that global retail spending via chatbots will reach $142 billion by 2024.

If you’ve been trying to find answers to what chatbots are, their benefits and how you can put them to work, look no further.

What are ecommerce chatbots?
A chatbot is a computer program that stimulates an interaction or a conversation with customers automatically. These conversations occur based on a set of predefined conditions, triggers and/or events around an online shopper’s buying journey.

Let’s explain this with a simple example.

You visit Gymshark to explore its workout clothes. But you’re not sure where to begin, so you reach out via the chat bubble visible on its website.

As soon as you click on the bubble, you’re presented with a question asking what your query is about and a set of options to choose from.