What other points do I need to take into account

[PrisilaED]

Finally, there are also open-source or do-it-yourself (DIY) options . These options are best when you have a small budget and a lot of time, or you need to create prototypes before formalizing the project. The challenge with these types of solutions is to scale in capacity, functionality and to keep operating correctly over time.

Typically they work very well for a few months and then start to require buy bulk sms service more and more time dedicated to maintenance, which can lead to higher costs in the medium term than a solution supported by a serious provider.

In addition to the commercial scheme, when hiring a company that offers the bot service, it is necessary to consider some very important aspects:



Ease of use . When considering incorporating a bot into communication platforms, the intuitiveness of the tool must be evaluated. This will allow the contracting company to manage the platform easily, without making mistakes.
Support . A bot's operation is constant, and so should the company's technical support that provides the service. For this reason, it is essential to choose a provider with 24/7/365 technical assistance.