This is especially true in the context of the 4.0 industrial revolution, where digital transformation is fundamentally changing the way businesses interact with their customers.
And Video Contact Center software appears as a breakthrough singapore business fax list Customer Care solution, meeting the growing customer demand for authentic and effective interaction.
Outstanding features of Video Contact Center when used
Video Contact Center is a call center system that allows businesses to provide services and support customers through live Video. Instead of just using audio over the phone or text via Chat, customers and support staff can communicate directly with each other through Video.
Video Contact Center solution is gradually becoming a trend in the customer service industry thanks to its groundbreaking features.
Some of the salient features of this solution include:
Face-to-Face Visual Interaction
The highlight of Video Contact Center is the ability to create an experience as close to a face-to-face meeting between employees and customers.
With just one click, customers can initiate a Video call from the Website or mobile app, free of charge over the Internet.
This is very useful in modern times and especially in the context of the Covid-19 epidemic, it is not only convenient but also ensures health safety, reducing the risk of infection for both customers and employees.
ACD – Automatic Call Distribution
Video Contact Center integrates ACD functionality to automatically distribute and route calls.
Intelligent routing helps direct customer video calls to the most suitable agent, based on established skills and preferences.
This ensures calls are handled efficiently and quickly, thereby enhancing the customer experience.
>>> Learn more about ACD applications in Contact Center systems here: https://micxm.vn/blog/phan-bo-cuoc-goi- ... ct-center/
