Many companies present themselves to the outside world in a good way. Unfortunately, there are also a number that pretend to be the perfect picture, but ultimately are not. By adding fake photos and videos, you mislead customers. It will ultimately result in an unreliable company.
Not only with photos is a lot of faking going on within GMB. Other examples of this are adding extra locations to be seen more or faking reviews to make yourself appear better than you actually are.
All of this is against Google Terms of Service and will ultimately increase your credibility. You can also be boycotted by Google, which will make you invisible in search results. In the principles, germany telegram data they state that they can remove your content if they believe that your content violates the Google Terms of Service.
No-go 2. Not paying attention to reviews, especially the bad ones.
If a good friend of yours tells you that the food at a specific restaurant was extremely bad, you will most likely never eat there again. This can also happen in Google in the form of reviews. Your customers can give reviews and rate on a scale of 5 stars.
Ignoring a customer review will definitely not be appreciated by your customer and will prevent a possible follow-up purchase. Negative reviews will also appear on your page. This does not matter, everyone makes mistakes. But the way this review is processed can be wrong.
Do not delete the review, deleting reviews to leave only the good ones will again increase the incredibility. Do not be rude to your customers but try to solve it nicely and turn the negative review into a positive one. You can do this by offering an apology, or giving an explanation. If necessary, offer the customer compensation for the inconvenience.
No-go 3. Posting bad photos
The photos in Google My Business tell a lot about your company. Good photos lead to more traffic to your website and ultimately to more sales. It is therefore very important to set this up well.
