Some time ago, we explained how to respond to your dissatisfied customers . We also showed you the impact and importance of good customer review management , especially when you have to respond to negative customer reviews . Indeed, they have an impact on your e-reputation as well as your local SEO: they can therefore influence your online visibility .
Today, we're going to talk about the slightly more joyful part of customer reviews: satisfied customers. Even if it may seem more obvious to respond to them or even less important for your e-reputation because the reviews "speak for themselves", they are nonetheless impactful on your local SEO. We explain all this to you in this article and of course, we bulk sms services in ghana guide you with different models of response to your satisfied customers . And since each sector has its particularities, they will be adapted to your different areas.
1. Why and how to respond to your satisfied customers?
2. Sample responses to satisfied customer reviews based on your industry
Conclusion
why and how to respond to satisfied customer
1. Why and how to respond to your satisfied customers? Why respond to satisfied customers?
Whether your opinion is positive or not, you will always have to respond to it: even if there is no comment, even if the opinion is unjustified. And yes, Google or Facebook algorithms for example, love content and even more when it is recent. You must feed it to be as visible as possible .
In addition, your customers have taken the time to leave you a comment. When we know that a satisfied customer makes 3 times less noise than an unsatisfied customer , it is essential to capitalize on this opportunity . Small bonus, a customer who feels listened to will have more chance of becoming a loyal customer.
How to respond to your satisfied customers?
We remind you that 97% of consumers read online reviews when they search for businesses nearby 1 , so they see all your answers: you have to take care of them and work on them.
Compared to negative reviews , it is easier to receive and respond to compliments, but that does not mean that you should not follow a few rules to satisfy your customers, be appreciated by algorithms and attract your prospects.
