Automation of processes is one of the main elements of business optimization. By eliminating routine tasks from personnel duties, employees have more time to solve truly complex problems that require a creative approach.
So, you can keep track of incoming calls in a notebook the old-fashioned way, and use a calculator to calculate the amount of income for a period. Or you can deploy a CRM system in your company, which will korean whatsapp number boy perform not only these, but also many other operations much faster and more accurately.
Process automation
Thus, the implementation of process automation allows you to perform a lot of operations faster and better without manual intervention of employees. For example, the work of a marketplace manager includes many responsibilities - call the client back, place an order, check the payment, ship the goods, transfer them to the delivery service, etc.
Special software allows you to automate all these operations, and the manager only needs to pack the goods and hand them over for delivery.
At the same time, automation is not the same as digitalization. The latter implies much larger and more fundamental changes. For example, an organization has a manager who needs to call clients daily and record the results in an Excel table. To simplify operations, you can install a CRM system. In this case, the manager will still have to press buttons in the program, but the amount of manual work will be significantly reduced. Digitalization, in turn, allows you to completely exclude the manager from the process.
