Improving customer engagement through telemarketing
Posted: Tue Dec 03, 2024 9:31 am
Companies can compare other campaigns of a similar nature, or they may have an initial setup phase which then develops further over a longer or set time period.In fact, we discuss this in one of our latest blogs.. Which clients have you worked with who are similar to us?If the supplier has worked with other clients in your industry, you can glean ideas and research on what may or may not work for your company. This can also work for their previous clients of a similar size to yours. Remember, you can always ask to speak to their clients to get a reference too.
. Who will be my first point of contact?A great supplier will sms gateway slovenia provide you with a first point of contact. This could be in the form of a dedicated account manager. Should something go wrong, or if you need to change parts of the campaign, it’s reassuring to have someone you know is on the end of the phone to help.. Who will make the calls and where are they based?It’s a reality of our industry that there are many different models. Outsourcing calls to agents who work from home or from overseas can keep costs down but ask yourself, is this how you want your brand to be reflected? Furthermore, ask whether you’ll have access to the callers.
Will you meet them and have a relationship with them directly?. How will I be updated on how the campaign is going?No one likes being left in the dark by outsourced suppliers. You need to know that you will have regular updates on your campaign including those all-important statistics such as call hours, conversion rates, lead generated and more.. How will you ensure that you have researched in to our product and industry enough?Your brief may be detailed, but how do you know that your supplier is going to be confident enough on the phone to discuss your product? Ask them how they aim to stay knowledgeable on your product portfolio and industry.
. Who will be my first point of contact?A great supplier will sms gateway slovenia provide you with a first point of contact. This could be in the form of a dedicated account manager. Should something go wrong, or if you need to change parts of the campaign, it’s reassuring to have someone you know is on the end of the phone to help.. Who will make the calls and where are they based?It’s a reality of our industry that there are many different models. Outsourcing calls to agents who work from home or from overseas can keep costs down but ask yourself, is this how you want your brand to be reflected? Furthermore, ask whether you’ll have access to the callers.
Will you meet them and have a relationship with them directly?. How will I be updated on how the campaign is going?No one likes being left in the dark by outsourced suppliers. You need to know that you will have regular updates on your campaign including those all-important statistics such as call hours, conversion rates, lead generated and more.. How will you ensure that you have researched in to our product and industry enough?Your brief may be detailed, but how do you know that your supplier is going to be confident enough on the phone to discuss your product? Ask them how they aim to stay knowledgeable on your product portfolio and industry.