Intention Of Actively Participating

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Or Receive Calls?, What Type Of Calls Does He Have To Answer: Complaints, Orders, Breakdown Management, Sales...? These Types Of Questions Are Not Necessary, Because Whatever The Need For The Service To Be Covered, What Distinguishes A Good Agent From One That Is Not, Is Simple: A Good Commercial Agent Is One Who Knows How To Listen.

Listening Is Not The Same As Hearing, We Can turkey mobile number Spend A Long Time In Conversation With A Client, And Hang Up Without Knowing What They Needed Or In The Case Of Sales, Without Knowing Why They Have Not Purchased The Product. Hearing Is A Physiological, Unconscious And Involuntary Capacity Of Our Body That Allows Us To Capture A Series Of Waves And Transform Them: A Reactive Attitude. Listening Is A Personal, Conscious And Voluntary Attitude, Which Consists Of Focusing Attention On Another Person With The In A Communication Process: Interactive Attitude.

That Said, We List Five Useful Tips To Learn To Listen And Provide Quality Customer Service: A Good Sales Agent Must Know That He Is Talking To The Best Salesperson In His Company: Only With His Help Can We Achieve Success. If We Are Clear About This, It Is Already A Good Start. The Importance Of Word Of Mouth Is A Fact. If A Client Is Satisfied With Our Services, They Will Be Our Best Salesperson When They Talk About Us, And You Never Know Where Our Next Client May Be Hiding….