Below, we compare the 7 best Callbell alternatives so you can make an informed decision. After diving a little into why Callbell is good & bad we look at the pros, cons & pricing of other tools in the market.
What is Callbell?
Callbell is a web-based solution that helps cambodia mobile phone number list businesses manage multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp all in a single platform. It also provides a website widget that allows your customers to choose their preferred messaging app to communicate with your business. It also has a mobile app (Android & iOS) to help you answer any messages on the go.
Pricing:
It has two pricing plans — Chat management for 14€ per user / per month and Chat management Plus for 18€ per user / per month. You can connect to Instagram for an additional € 20 / month & WhatsApp for € 35 / month.
You can take a 7-day free trial to see all the features of the platform.
Pros:
You can save contacts directly without having to have a contact list on your phone and those are shared with all agents.
You can use unlimited agents and transfer chats between agents instantly. Context of conversation can be added via notes.
Cons:
Notifications & syncing of web apps & mobile apps are not perfect. Sometimes you receive the notification but you don't see the message until you click on the contact list or refresh the webpage.
The design of the app can seem old and uninteresting.
It doesn't allow you to send voice messages, or files or see if the messages were delivered or not.
Top 7 Callbell alternatives for your business
DelightChat
Messaggio
AiSensy
Picky Assist
Respond
Haptik
Verloop
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Messaggio
Messaggio is a tool that offers messaging services on multiple channels — SMS, Viber, WhatsApp & more. Main features include bulk messages, & automated messages.
Pricing:
It offers a 30-day free trial. No credit card is required. Pricing starts from The cost of creating an omnichannel messaging experience consisting of the 200 euro monthly fee per Sender ID and then it costs +0.008 euro Fee per message.
Pros:
You can integrate it easily with popular payment gateways, ecommerce platforms, and CRMs.
Real-time statistics are available for 'sent', 'delivered', and 'viewed' messages. This helps a business tweak its strategy for maximum results.
You can send messages according to the recipient's time zone or at the time of their greatest activity to increase the Open rate.
Send audio, video, files, and images to your customers for clear communication. You can also add multiple buttons to a message for people to take action.
Cons:
You need to pay a monthly fee to keep your WhatsApp Sender ID even if you don't send any messages. The 200 eur/ month fee for that can be quite steep.
Pricing is complicated as you pay for both outgoing and incoming messages.
Read on: Learn about the best Messaggio alternatives for your business.
AiSensy
AiSensy offers an official Whatsapp business APIs-based marketing and customer support platform. You can create chatbots and use the multi-agent shared inbox to collaborate with team members.
Pricing:
Paid plan starts from $14/month which gives you 2000 monthly active users. The next pricing is $36/month for 5000 monthly active users & goes up to $130/month for 20,000 monthly active users.
It offers a 14-day free trial. No credit card is required to get started.
Pros:
Their customer support team is available 24/7 to assist you with any issues.
It provides filters to segregate and filter your audience without uploading a new excel file every time you need to send targeted messages.
It can easily connect with Shopify, Hubspot, Salesforce, WooCommerce, Zapier, Payment Portals, CRMs & more.
Send Whatsapp Smart Notifications that include Quick Reply Call-to-Action Buttons for improved conversions.
Cons:
The automated messaging functionality is still being developed by their team and is not completely reliable yet.
Template approval takes a long time via their dashboard.
Shopify marketplace integrations are not available.
The UI can be improved to make it easy for a beginner to use it.
Picky Assist
Picky Assist is a WhatsApp Business Solution that provides WhatsApp Business API, shared inbox, chatbots, integration with Google Sheets, drip campaigns, and bulk messaging.
Pricing:
Get started with as low as $5/month and send 2500 broadcast messages. Other paid plans are $10, and $25 with more quota for broadcast messages. You can send unlimited broadcasts if you pay $35/month.
Pros:
Picky Assist allows you to connect your existing numbers as a channel to Zendesk Support to provide a single unified number for WhatsApp, SMS & Call Support.
You can create message sequences that get triggered based on certain customer actions or events.
No coding skills are required to build a
