Field Service Lightning: Everything You Need to Know About This Salesforce Solution

khatunhumaira · Post by **khatunhumaira** » Sat Jan 18, 2025 8:20 am

Home > Marketing Automation > Field Service Lightning: Everything You Need to Know About This Salesforce Solution
Optimize, connect, automate… These are just a few of the words we hear a lot in today’s work environments. Field Service Lightning allows you to do all of this and deliver a better experience to your customers.
Helping teams work connected and coordinated with each other today may seem easy. However, not all tools offer a complete service that meets the needs of every type of company. Field Service Lightning, on the other hand, was australia email list designed specifically to work in a more intelligent and productive way.

What is Field Service Lightning?
Salesforce Field Service Lightning is a mobile feature that is part of Service Cloud . With this platform, different work teams can stay connected during the different daily activities that a company requires, easily and in real time.

For example, with Field Service, you can create and track orders, appointments, resources, inventories, maintenance tasks, etc., even from your mobile phone. It is useful if, for example, a customer calls the Contact Center following an issue they have and you need to send a technician quickly. With Field Service Lightning we can follow the process and make sure the issue is resolved correctly.

What are the key features of Field Service Lightning?
Work orders
According to Salesforce, the heart of Field Service is work orders . These orders allow us to track the actions performed for a specific customer . Thanks to the actions that can be grouped, such as the duration of the service, the products requested and the team that intervened, you can also comprehensively monitor every movement of a company, in order to ensure efficiency and, of course, the satisfaction of your customers.

It is also possible to create preventive maintenance plans , to define the frequency of visits and generate mass work orders with a view to the future.