Customer Journey Mapping Tools

subornaakter40 · Post by **subornaakter40** » Mon Jan 20, 2025 5:58 am

There are various services for creating CJM on the Internet. Let's look at the most popular tools:

Lucidchart
This software product features an intuitive user interface for creating diagrams. Adding blocks, arrows, and other elements is done with one click. It provides the ability to work in a peru mobile phone numbers database team, add comments, and integrate with other services, including Google Workspace or Microsoft Office.

Miro
The service contains all the basic functions for creating a customer journey map. In addition, there are ready-made CJM templates. Integration with various applications is supported. With the help of the program, the team can visualize the stages of interaction with the client in real time.

Miro

Source: shutterstock.com

Each participant has the opportunity to leave comments and export the results in the required format. Although the service is in English, it can also be used by specialists from our country.

Smaply
Includes functionality for developing CJM and other related schemes. The program provides ready-made templates that can be quickly adapted to the specifics of the business and configured in accordance with the brand book. Integration with various applications is also supported, for example, for information analysis.

Online service visual-paradigm
A convenient platform for teams involved in business process visualization. This is a professional tool with a full set of functions for creating customer journey maps. Registration in the service is not required. Guest mode is available for working with a ready-made template that can be edited and filled with data.