Which method to choose? Depends on the company, its budget and user behavior. By segmenting the audience and testing different options within the team, you can find the answer to this question. In practice, the most effective are an SMS message, a push from a mobile application, a survey in a messenger and a phone call from an operator.
MTS Exolve is a reliable tool for building rating collection mechanisms. It sets up the ability for businesses to collect feedback on any convenient platforms, be it SMS , phone, or website. It allows you to link various channels and systems of the company and set up events in case of receiving bad reviews.
With its help, you can set up further communication with crypto email database list the client: increase loyalty with personalized offers and an omnichannel approach.
Our blog has instructions on how to run an SMS auto-survey using Node JS. You will need to register with Exolve, get an API key for the app, buy a number, install Node.js with libraries, and Ngrok.
Resume
It is extremely important for a business to be in contact with the client, to understand their needs and desires. One way to be close is to receive regular quality assessments. With their help, you can optimize processes, develop new services and products, and increase customer loyalty. MTS Exolve is a convenient tool for building communications and collecting feedback on any popular platforms.
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