Samsung SDS, the technology arm of the Samsung Group, develops customized self-service kiosks for use by companies in digital relationships with their consumers, without the need for an employee to be present. These terminals are already easily found in places such as shopping malls, fast-food chains and airports, making it easier for businesses.
According to a recent study by Forbes magazine , 25% of Americans have used a kiosk in the last 3 months, a 7% increase compared to the same period last year. In addition, 65% of them said they would visit the establishment more often if self-service kiosks were implemented, and 30% of customers say they already prefer to buy from a kiosk than to receive in-person service.
Samsung SDS, the technology arm of the Samsung Group, argentina telemarketing list develops customized self-service kiosks for use by companies in digital relationships with their consumers, without the need for an employee to be present. These terminals are already easily found in places such as shopping malls, fast-food chains and airports, making it easier for businesses.
Since in-person service was temporarily suspended to avoid crowds, in compliance with the determination of public authorities in the fight against the Coronavirus, self-service kiosks have been gaining space in the market, fulfilling an important role in preventing communicable diseases, reducing costs and increasing sales.
“Many companies have found the totem to be the ideal solution to continue their sales during this pandemic period. An intuitive, visual and dynamic self-service terminal results in an increase in the average ticket compared to personal interaction, where the customer does not have access to all the options available to purchase,” highlights Gabriel Reynard, marketing supervisor at Samsung SDS.
