Lydia Leong
Posted: Thu Feb 06, 2025 10:07 am
Gartner: Three Tips to Avoid Cloud Service Outages
12.03.2021
Lydia Leong
As recent events have shown, public cloud providers have the power to terminate contracts, and seemingly law-abiding enterprises may be at risk, writes Lydia Leong, research vice president at Gartner, on the ComputerWeekly portal.
Amazon Web Services, Okta, and Stripe suspended or terminated service to Parler following the orchestrated invasion of the U.S. Capitol building in January. Not only did this effectively shut down Parler’s business, but it was a public demonstration of the tech providers’ willingness to “deplatform” unwanted customers.
Because mission-critical business applications often rely on key cloud providers to run, these actions have organizational leaders re-evaluating public cloud risks.
Reasons for termination of cloud contract
Platform outages are not common, but oman mobile database do happen. Technology service providers (TSPs) will refuse service, stop service, or announce that they will no longer support contracts with certain companies.
For example, in December 2020, Mastercard, Visa, and PayPal stopped providing services to Pornhub, a YouTube-like adult video site, and Salesforce changed its terms of service in 2019 to deny service to gun dealers.
Most TSPs require in their contracts that customers adhere to an “acceptable use policy” (AUP). The exact details of an AUP vary by company, but almost all service providers at a minimum prohibit illegal activity and content that exposes them to “undue risk” — that is, beyond what is acceptable under laws that shield providers from liability.
Parler and PornHub are examples of various forms of excessive risk-taking. However, some more traditional organizations may also be in bad faith when it comes to the AUP. For example, a security provider may violate its cloud provider’s AUP if it conducts penetration testing or other “red team” attacks on customers.
12.03.2021
Lydia Leong
As recent events have shown, public cloud providers have the power to terminate contracts, and seemingly law-abiding enterprises may be at risk, writes Lydia Leong, research vice president at Gartner, on the ComputerWeekly portal.
Amazon Web Services, Okta, and Stripe suspended or terminated service to Parler following the orchestrated invasion of the U.S. Capitol building in January. Not only did this effectively shut down Parler’s business, but it was a public demonstration of the tech providers’ willingness to “deplatform” unwanted customers.
Because mission-critical business applications often rely on key cloud providers to run, these actions have organizational leaders re-evaluating public cloud risks.
Reasons for termination of cloud contract
Platform outages are not common, but oman mobile database do happen. Technology service providers (TSPs) will refuse service, stop service, or announce that they will no longer support contracts with certain companies.
For example, in December 2020, Mastercard, Visa, and PayPal stopped providing services to Pornhub, a YouTube-like adult video site, and Salesforce changed its terms of service in 2019 to deny service to gun dealers.
Most TSPs require in their contracts that customers adhere to an “acceptable use policy” (AUP). The exact details of an AUP vary by company, but almost all service providers at a minimum prohibit illegal activity and content that exposes them to “undue risk” — that is, beyond what is acceptable under laws that shield providers from liability.
Parler and PornHub are examples of various forms of excessive risk-taking. However, some more traditional organizations may also be in bad faith when it comes to the AUP. For example, a security provider may violate its cloud provider’s AUP if it conducts penetration testing or other “red team” attacks on customers.