1 common mistakes companies make when implementing a chatbot
We have been implementing chatbots in companies for years. These are the most common errors we see.
Botpress
common mistakes" on a black background with blue touches.
We have helped many companies implement chatbots. We have seen everything.
Well-made chatbots are one of the best ROI initiatives your business can invest in. But too many inexperienced companies run into the same pitfalls when deploying their chatbot.
Here are some of the most common – and easily avoidable – mistakes that companies make when implementing chatbots:
1.
HR chatbot. Customer service chatbot. Chatbot of you. Hotel booking chatbot.
Most chatbot initiatives start with a single use case. Your team figures out what works and what doesn't, and deploys it. That's perfect, but once you find the recipe for success, don't forget to repeat it.
As long as your chatbot initiative south africa mobile phone number isn't limited to a single use case, you can use the same software to automate processes across all departments of the company.
If you want to get the best ROI on your chatbot investment, keep repeating the process.
Start with a real estate FAQ chatbot and expand it to a lead generation chatbot. Or start with an ecommerce chatbot and then create an HR training bot.
Their endless use cases are why chatbots are a profitable investment – don't neglect your chatbot's potential.
2. Forget KPIs
How can you know if your chatbot is successful if you don't choose the metrics to measure it?
When defining the scope of your project, you need to know what you want your bot to achieve. Are you going to divert calls from your overloaded customer service representatives? Are you going to attract potential clients by providing them with information about the sector?
Your kpi should be:
concrete numbers
supported by existing data
possible to measure (with a plan for who will measure them, how they will be measured, and when they will be measured).
Before embarking on a chatbot project, you should have your KPIs defined. They can evolve, and that's okay. But a company needs KPI to properly build and measure a successful chatbot.
3. Entrust an intern with a complete chatbot deployment project
Although your latest batch of summer interns is sure to raise a few hands to take on a solo chatbot project, we have news: it's a demanding project.
A chatbot is a development project, like any other software. There is no quick copy and paste solution that is suitable for a real company to make available to their users. A company needs long-term employees willing to see it through.
Our customer success team recommends that a chatbot project involve 1-2 developers and 1-2 company employees. That programming class you took in college probably isn't enough.
4. Not balancing the needs of companies and promoters
solutions like langchain are perfect for developers. But that means that company team members are often unable to collaborate on implementation.
