It’s An Innovation Looking For A Strategy.” Last Week’s Air Canada chile phone number material Decision May Be The First Real-world Distinction Of That. Man Asking Air Canada’s Chatbot If He Could Get A Retroactive Refund For A Bereavement Fare As Long As He Provided The Proper Paperwork.
The Chatbot Encouraged Him To Book His Flight To His Grandmother’s Funeral And Then Request A Refund For The Difference Between The Full-price And Bereavement Fair Within Days. The Passenger Did What The Chatbot Suggested. Air Canada Refused To Give A Refund, Citing Its Policy That Explicitly States It Will Not Provide Refunds For Travel After The Flight Is Booked.
