Bozelli Clinic – How they achieved ONA certification
Posted: Mon Dec 09, 2024 6:25 am
1. Knowing the customer's pain
In order to improve existing processes, maintain the ONA Level 1 certification they achieved and seek Level 2 certification, the Einstein Clínica Bozelli Unit in Sorocaba contacted us through Brasil Júnior's recommendation.
The Clinic focuses on providing care for bc data india children and their development, and offers a variety of specialties. In addition, they offer high-quality, humanized care and treatment to each patient who comes to them.
2. What is Process Mapping?
Essentially, process mapping involves describing and visualizing how activities relate to each other within a given process .
In view of this, there are several techniques and methodologies for process mapping, however, they all illustrate the flow of materials, people or information that passes through a given process.
Therefore, the clear visualization of the sequencing of activities within the flowchart allows each activity to be questioned in an attempt to improve the process.
For example, very complex operations, bottlenecks, integration failures, low added value tasks, rework and excess documentation are examples of possible points for improvement within the process.
2.1 Development
Thus, the project lasted approximately 2 months with an extremely dedicated internal team. Therefore, during the execution of the project, several meetings and interviews were held with the aim of validating all partial deliveries of the project.
In this way, the final delivery would fully meet the expectations of the client, Clínica Bozelli, who achieved ONA Level 1 certification and were seeking Level 2 certification, in addition to improving processes.
2.2 How was the Mapping carried out?
To carry out the mapping, the team adopted the BPMN notation, which consists of a set of internationally recognized symbols for the graphical representation of processes.
Therefore, the platform used to prepare the flowcharts was HEFLO.
Thus, in total, 13 processes were mapped, one of which was the patient flow when entering to use the services of the Einstein Clínica Bozelli Unit and the others were the services offered by the Clínica Bozelli (vaccination administration, consultation with the pediatrician, etc.).
During the preparation of the flowcharts, the team carried out several visits with the aim of validating them, through interviews and meetings with employees.
At the end of the project, the flowcharts were printed separately to facilitate visualization of all processes by all employees and, together, a report was prepared containing the description of all mapped processes and suggestions for improvement made by the team to further enhance the quality of services offered by the Clinic.
Therefore, suggestions for improvement were based on the 5 dimensions of service quality.
In order to improve existing processes, maintain the ONA Level 1 certification they achieved and seek Level 2 certification, the Einstein Clínica Bozelli Unit in Sorocaba contacted us through Brasil Júnior's recommendation.
The Clinic focuses on providing care for bc data india children and their development, and offers a variety of specialties. In addition, they offer high-quality, humanized care and treatment to each patient who comes to them.
2. What is Process Mapping?
Essentially, process mapping involves describing and visualizing how activities relate to each other within a given process .
In view of this, there are several techniques and methodologies for process mapping, however, they all illustrate the flow of materials, people or information that passes through a given process.
Therefore, the clear visualization of the sequencing of activities within the flowchart allows each activity to be questioned in an attempt to improve the process.
For example, very complex operations, bottlenecks, integration failures, low added value tasks, rework and excess documentation are examples of possible points for improvement within the process.
2.1 Development
Thus, the project lasted approximately 2 months with an extremely dedicated internal team. Therefore, during the execution of the project, several meetings and interviews were held with the aim of validating all partial deliveries of the project.
In this way, the final delivery would fully meet the expectations of the client, Clínica Bozelli, who achieved ONA Level 1 certification and were seeking Level 2 certification, in addition to improving processes.
2.2 How was the Mapping carried out?
To carry out the mapping, the team adopted the BPMN notation, which consists of a set of internationally recognized symbols for the graphical representation of processes.
Therefore, the platform used to prepare the flowcharts was HEFLO.
Thus, in total, 13 processes were mapped, one of which was the patient flow when entering to use the services of the Einstein Clínica Bozelli Unit and the others were the services offered by the Clínica Bozelli (vaccination administration, consultation with the pediatrician, etc.).
During the preparation of the flowcharts, the team carried out several visits with the aim of validating them, through interviews and meetings with employees.
At the end of the project, the flowcharts were printed separately to facilitate visualization of all processes by all employees and, together, a report was prepared containing the description of all mapped processes and suggestions for improvement made by the team to further enhance the quality of services offered by the Clinic.
Therefore, suggestions for improvement were based on the 5 dimensions of service quality.