Employers and employees proactively finding answers for themselves
Posted: Sun Apr 06, 2025 8:18 am
Kirsty Watt , Director of Strategy and External Affairs
Kirsty Watt is the Director of Strategy and External Affairs at Acas. Kirsty was previously Deputy Director (Disadvantage and Place) at the Department for Education. She led teams to help tackle disadvantage issues faced by children and young people.
Acas has published our latest helpline and early phone number list conciliation data: our first data since the government published the Employment Rights Bill.
What trends does the data show?
At Acas we're seeing demand for services trend up almost across the piece – with the notable exception of collective disputes, which remain steady. The helpline service handled around 158,500 calls in the quarter to December: an 11% jump on the previous quarter. Web traffic is nearly 20% up on the previous year to date.
There are welcome signs that employers and employees are seeking the information they need to get their practice right when there are regulatory changes: following the new duty on employers to prevent sexual harassment we saw 46,000 web sessions − up 180%. As the pace of regulatory reform picks up, we will need more ways to reach more employers to get our advice out.
Kirsty Watt is the Director of Strategy and External Affairs at Acas. Kirsty was previously Deputy Director (Disadvantage and Place) at the Department for Education. She led teams to help tackle disadvantage issues faced by children and young people.
Acas has published our latest helpline and early phone number list conciliation data: our first data since the government published the Employment Rights Bill.
What trends does the data show?
At Acas we're seeing demand for services trend up almost across the piece – with the notable exception of collective disputes, which remain steady. The helpline service handled around 158,500 calls in the quarter to December: an 11% jump on the previous quarter. Web traffic is nearly 20% up on the previous year to date.
There are welcome signs that employers and employees are seeking the information they need to get their practice right when there are regulatory changes: following the new duty on employers to prevent sexual harassment we saw 46,000 web sessions − up 180%. As the pace of regulatory reform picks up, we will need more ways to reach more employers to get our advice out.