As consumers increasingly shift to digital channels, creativity belize telephone number data in creating a personal connection with consumers will help them gain market share this year. Source: thinkwithgoogle.com Source: thinkwithgoogle.com If that’s not enough evidence to make you think that the age of personalization has arrived, consider this mind-blowing statistic from Epsilon. According to their survey, 80% of consumers are more likely to shop from brands that offer them a personalized experience.
What’s more, 33% of Marketers believe that “engaging with the right customers” through personalization is the most effective factor in achieving marketing goals. Source: gain.io Source: gain.io In 2022, CRO professionals will need to continue to find new and engaging ways to deliver highly personalized services to their customers. The idea is to facilitate seamless digital experiences that not only include personalization elements, but are also geared toward it.
With solutions like co-browsing (aka co-browsing), for example, you can provide these types of highly personalized experiences by having customer support representatives serve your users in real time. Support staff can share the customer’s screen and help them navigate the buyer’s journey in an informed manner, providing an enhanced customer experience . This is especially important when it comes to remote customer service staff. 2. Utilizing Augmented Reality Augmented reality in shopping and retail is listed as one of the technologies that will most significantly transform marketing in 2022.
