Customer reviews are a pillar of your online reputation . Prospects mostly consult them before choosing the establishment where to go. In fact, a third of buyers do not buy in a physical store without first consulting customer reviews.
Carrying out review management is time-consuming and requires diligence, particularly for a network of brands with many points of sale. But rest assured, at Digitaleo we have designed a customer review management platform to make your life easier.
Find out why you should entrust the management of your bulk sms new zealand customer reviews to Digitaleo and how we support you at every stage!
why entrust the management of your customer reviews to digitaleo -
1. Systematic collection of customer reviews via suitable channels
Let's start with a number: 88% of consumers trust online reviews as much as personal recommendations. This means that the more customer reviews you have, the more credible your e-reputation is in the eyes of Internet users because you are recommended by many people they trust.
To get the most feedback, you need to use your databases to systematically send a request to collect customer reviews after each in-store purchase.
Digitaleo supports you in collecting your customer reviews by providing you with customizable templates (emails and SMS) specially designed to encourage clicks and increase your return rate. Depending on your strategy, two possibilities of use are available to you. Either the head office shares a ready-to-use communication template with the points of sale that update it, or the head office sends the messages directly with local customization fields that are implemented automatically. In both cases, your consumer receives a solicitation that appears to come directly from their local point of sale.
