Returning purchased goods – what do you need to know?
Posted: Sun Dec 15, 2024 7:04 am
Right to return goods
First of all, it is important that you, as a seller, are familiar with the regulations regarding the return of goods (consumer law). In Poland, as in other European Union countries, there is a consumer protection law that regulates the rules for returns. The most important of these are:
Right to withdraw from the contract : According to the uae phone number list regulations, the customer has the right to withdraw from the contract at a distance (e.g. returning purchases online). The time limit for making the return is 14 calendar days from the date of receipt of the goods. In such a case, there is no need to provide a reason.
Exceptions to the right to return : However, there are a few exceptions in which the right to return does not apply, such as personalised, perishable or sealed products whose packaging has been opened.
Don't be left behind. Sell online. Set up an e-shop today! >>>
2. Returns policy – how to prepare it?
A well-prepared returns policy is a key element of any store. It should be clearly defined and available to customers before they make a purchase. What should you pay attention to?
Clarity : The return policy should be clear and easy to find on the store's website. Use simple language that even people who are not familiar with the law can understand.
Procedure details : Specify exactly how a customer should proceed when returning a product. The instructions should include how to file a return, how long it will take to resolve the matter, and what documents are required (e.g. proof of purchase).
Return costs : Explain who is responsible for returning the product. In the case of online stores, the customer usually pays to return the product, unless the store offers free returns.
Also read: What should your e-shop be like? 6 most important e-commerce rules
First of all, it is important that you, as a seller, are familiar with the regulations regarding the return of goods (consumer law). In Poland, as in other European Union countries, there is a consumer protection law that regulates the rules for returns. The most important of these are:
Right to withdraw from the contract : According to the uae phone number list regulations, the customer has the right to withdraw from the contract at a distance (e.g. returning purchases online). The time limit for making the return is 14 calendar days from the date of receipt of the goods. In such a case, there is no need to provide a reason.
Exceptions to the right to return : However, there are a few exceptions in which the right to return does not apply, such as personalised, perishable or sealed products whose packaging has been opened.
Don't be left behind. Sell online. Set up an e-shop today! >>>
2. Returns policy – how to prepare it?
A well-prepared returns policy is a key element of any store. It should be clearly defined and available to customers before they make a purchase. What should you pay attention to?
Clarity : The return policy should be clear and easy to find on the store's website. Use simple language that even people who are not familiar with the law can understand.
Procedure details : Specify exactly how a customer should proceed when returning a product. The instructions should include how to file a return, how long it will take to resolve the matter, and what documents are required (e.g. proof of purchase).
Return costs : Explain who is responsible for returning the product. In the case of online stores, the customer usually pays to return the product, unless the store offers free returns.
Also read: What should your e-shop be like? 6 most important e-commerce rules