Return request : The customer submits a uae whatsapp number return request by filling out the return form available on the store's website or by contacting customer service. It is important that you clearly indicate in the form what information is required (order number, contact details, reason for return).
Verification of the application : Before accepting the return, make sure that the application meets all requirements, e.g. it is filed on time, the product has not been used, has not been damaged, and the packaging has not been opened (if it concerns goods for which returns may be restricted).
Return confirmation : After positive verification, inform the customer that the return has been accepted and the exact date when they can expect a refund. Remember that you have a maximum of 14 business days to make a refund after receiving the goods.
Pickup : If the store offers a customer pick-up service, arrange the appropriate courier service. If the return is at the customer's expense, be sure to indicate the appropriate instructions for sending the package.
Refund : Once you have received the goods and have verified them positively, issue a refund to the customer. This is usually done to the account from which the order was paid.
