Recording missed calls
Managers aren't always available to answer the phone—they're busy, or the client calls outside of business hours. Typically, most of these calls are dropped, and you lose revenue. A call tracking service will record all missed calls, letting you know when the call was missed, what number it was from, and whether the manager called the client back.
Did the manager call the client back?
Call recording
Sales often fail because managers don't handle peru telemarketing database calls well enough—for example, failing to offer an alternative to an out-of-stock product or making other communication errors. Call tracking services allow you to listen to conversations and filter them—for example, only those calls lasting one minute or more that didn't result in a sale. This allows you to monitor your sales team and improve its performance.
Sales department control
Integration with CRM systems
Call tracking efficiency increases dramatically when integrated with a CRM system. Take advantage of this opportunity and track your customer's entire journey through the sales funnel:
You will find out from which advertising source the client came and by what keyword;
Upon receipt of a call, a customer record is created in the CRM with information about the call, including the customer's inquiries and the outcome of the transaction. If the purchase was unsuccessful, the reason for the refusal is also included.
A repeat request will be linked to an existing customer profile. Now you know how often, with what questions, and with what results customers return to your company. Using this information, you can increase sales—for example, by notifying customers for whom price was a deciding factor about special offers or notifying them when a product is back in stock and available for order.